Electronic Comment Card Survey System

Allegiant Electronic Comment Card

How the allegiant comment card works

The patented handheld devices are handed out to customers. They are attracted to the easy-to-use technology and conveniently input their survey responses.

The trays are docked at the end of the day. After hours, the docking stations dial out to our database and transfer all survey data. Pre-designed reports are generated and distributed, via email, to your specified management team members

How do you monitor your customers or shoppers views?

Here are a few of the old methods in use.

Secret Shopper?

Although the reports are thorough, you get one persons perspective, 2-4 times per month. It is difficult to accurately evaluate operational performance and make effective adjustments based on snapshot evaluations.

0800 Numbers?

Incentive required. Experience is evaluated hours or days after the fact. This tool will not attract all demographics represented in your establishment. Therefore, the results you receive may not be a fair representation of your customer's views.

Management interaction with customers?

Only effective if the managers consistently visit the majority of the customers and effectively probe for satisfaction information. This is rare at best. Difficult to tabulate performance or trends.

Employee interaction with customers?

Third party information. You hear their version if/when they choose to share it with you.

Web surveys and or paper cards?

Too few to matter. Usually will only capture extremes, i.e. Very Satisfied or Very Dissatisfied.

So why choose the Allegiant electronic survey device

Highest response rates of all systems

Our patented, easy-to-use technology ensures the highest quantities of customer survey responses. Response rate has consistently been over 75%

Validity of data

Our survey system provides a valid cross-section of your customer base. Our data is tamper-proof and electronically recorded and stored.

Unique manager alert function

Upon a negative response, the Informant tray pages a manager with a table number, question number and response. This key feature enables management to retain potentially lost customers BEFORE they leave your restaurant.

Performance benchmark

Our surveys are designed to establish performance benchmarks for each area of your operation.

Daily performance report and data downloads

Keep your finger on the pulse. If customer satisfaction slips below a benchmark target, you NOW have the ability to interject change, BEFORE it has a long-term negative impact.

Value for money

With these powerful, cutting edge features at a monthly cost less than a secret shopper service, our assessment service is value-packed.

Allegiant survey device features

• Pages managers upon a negative response
• No PC required - only an Internet Broadband connection
• p to 4 different surveys per tray
• 26-button "understandable" keypad
• 20-character by 4-line scrolling display
• Rechargeable nickel metal hydride batteries
• Lasts up to 20 hours on a single charge
• Space-saving stack-charging method
• 100% programmable from the base station
• Built-in tip calculator
• Built-in transmitter for use with our alphanumeric pagers
• Web-based downloads
• Promotional drawing feature with programmable odds - award a prize to every 1 in 50, etc. (you set the odds) customers who complete a survey
• Holds up to 300+ survey responses
• Tray Dimensions: 8" x 6" x .75"
• Simple reporting structure

Allegiant Survey device benefits

• Built-in transmitter pages managers for any negative responses (if enabled).
• Provides instant feedback from your customers
• Promotional feature keeps the "regulars" interested in answering also
  Calculator feature benefits the customer for tips, split tabs, etc.

Compatible equipment

	> Alphanumeric Pager (1-AAA)
	> Rechargeable Alpha Pager

Note that all of our systems come with a 10 year warranty* against manufacturing defect.

For more information please do fill out our contact form or call 01782 537000 now.

* Terms apply